Delia: 159cm Realistic Sex Doll for Men

Our goal is to offer you the best shipping options. We have a warehouse in Frankfurt, Germany. Your orders will primarily be shipped from the nearest available warehouse. If items are not in stock locally, we will arrange delivery from another warehouse.

Processing time:

Your order is generally processed within 8–12 hours after receipt of payment.

Shipping times:

(a) Items in stock in the local country:

• Standard delivery: 3–5 business days
• Express delivery: 1–2 business days

(b) Items not in stock locally:

• Standard delivery: 5–8 business days
• Express delivery: 3–5 business days

(c) For EU countries outside Germany

• Standard delivery: 7–14 business days
• Express delivery: 3–7 business days

Please note: The delivery time applicable to your order is always displayed in the shipping details on your order page. This information is always up to date and binding.

How can I track my order?

Once your shipment has been dispatched, you will receive a tracking number by email.

You can also use this number to check the status at the following link: https://www.17track.net/de

Is my package discreet?

Don’t worry about anyone finding out what you ordered—we guarantee 100% discretion. Every shipment is sent in neutral packaging, without any indication of the contents. No one will know which great item you purchased.

Please note. You can cancel your order in the following situations:

Canceling an Order

Processing of your order begins within 12 hours after payment is received. Since production or packaging starts immediately after order confirmation, we ask you to carefully check all order details before completing your purchase.

Cancellation Terms:

1. Within 12 hours: 10% transaction fee
2. 12–24 hours: 20% cancellation fee
3. After 24 hours: A cancellation fee of 20–30% will be charged, depending on the production progress
4. After production is complete (usually after 7–12 days): 50% cancellation fee
5. After shipping: Cancellation is no longer possible

Refund Policy

Refunds are issued in the following cases:

• Product not received: Full refund, or reshipment if you are willing to wait.
• Wrong item received: Please send us photos of the item received. We will issue a refund or ship the correct item free of charge.
• Damaged product received: For damage during transit, please file a claim with the shipping provider—we will assist you. If the product has a quality defect, send us photos or videos, and we will issue a refund or provide a free replacement.

Questions About Cancellation or Refunds?

Contact our customer service team with your order number and the relevant order details.

Email: service@mymasturbator.de

Refunds or Returns for Quality Issues (within 90 days)

If you discover quality defects within 90 days of putting the product into use, you can:

• Request a refund: A €29 processing fee applies to cover our shipping and handling costs.
• Request a replacement: We will send you a new item or an equivalent product free of charge. This option is available only once.

After 90 days

Refunds or returns are no longer possible after the 90-day period has expired.

Note for torso masturbators: For the best user experience, we recommend purchasing a new item after 90 days.