Payment methods

Welcome to the Mymasturbator.de shop – here you can shop safely and conveniently.

We accept the following payment methods:

  • Credit card: VISA, MasterCard, American Express, Discover, JCB, Diners Club, UnionPay, Elo
  • Debit card
  • PayPal
  • Apple Pay
  • Google Pay
  • Klarna

Please note that we reserve the right not to offer all of the payment methods listed at all times. If you have any questions about payments, please contact service@mymasturbator.de.

Do you offer payment in installments?

Yes, we offer payment in installments through Klarna. To do so, simply select Klarna during checkout, choose from the available installment payment options, and complete your order. More than 150 million consumers worldwide trust Klarna to process their payments securely. Klarna is known for its user-friendly interface and efficient customer service, ensuring that customers have the best possible shopping experience.

Why is the card payment failing?

There can be many reasons for a failed payment:

  1. Card declined
    – Your credit or debit card may have expired, your account balance may be insufficient, or the card may have been deactivated.

  2. Incorrect details
    – If you entered incorrect card details, such as the card number, expiration date, or CVV, the transaction will be declined.

  3. 3D Secure block
    – Some banks require transaction confirmation via a one-time password (OTP) sent to your phone or email. If you do not enter the code or enter it incorrectly, the payment will fail.

  4. Payment limit or card restrictions
    – Your card may have a limit for individual transactions or daily spending limits. Check whether such restrictions apply.

  5. Bank-related issues
    – Technical errors may occur at your bank or in the Stripe payment system. Try the payment again later or contact your bank.

  6. International card restrictions
    – Some banks block payments to foreign countries or from certain regions. If you are paying from another country or your card is not accepted in that country, the transaction may be declined.

If your payment still fails, please contact your bank or card issuer immediately to determine the exact cause and resolve the issue.