We currently accept the following payment methods:

  • Credit card – VISA, MasterCard, American Express, JCB
  • Debit card
  • PayPal
  • Apple Pay
  • Google Pay
  • Klarna / Afterpay

Yes, we offer installment payments through Klarna. Simply select Klarna during checkout, choose from the available installment payment options, and complete your order.

Yes, your payments are 100% secure. We do not share any information we receive about orders or contact inquiries. Your data is used exclusively to process your order or respond to your inquiry.

The default currency in our shop is the euro (EUR). If your local currency is not available, your order will be charged in euros at the current exchange rate.

Please check that your shipping and billing details are complete and correct. Also, try using a different web browser or select an alternative payment method. If the problem persists, let us know or contact your bank for assistance with the payment.

Payment errors can be caused by various reasons:

  • Card declined (e.g., insufficient funds, suspected fraud).
  • Incorrect details (e.g., card number, CVV, expiration date).
  • Failed 3D Secure authentication (if your card requires additional verification).
  • Payment limit or card restrictions (set by your bank or card issuer).
  • Bank processing issues (temporary connection or authorization errors).
  • International card restrictions (geographic or currency restrictions).

If your payment is declined, please contact your bank or card issuer immediately to clarify the specific reason and resolve the issue.

No problem! If you can’t find a suitable answer, our team will be happy to assist you. Simply email us at service@mymasturbator.de, and we’ll get back to you as soon as possible. Your satisfaction is important to us—don’t hesitate to contact us!