Product FAQs

Upon receiving the package, we recommend carefully checking the outer packaging for damage. If the packaging is damaged, please contact our customer service immediately.

If the item has a quality defect, we will of course send you a replacement free of charge. Detailed information about our return and refund policies can be found in our “Refund and Return Policy.”

Hello! Our masturbator has a particularly long lifespan. Of course, the inner sleeve can be replaced. If you need a replacement inner sleeve, please visit our accessories page or contact our customer service.

Most masturbators are made from a combination of ABS and TPE. However, there are also many models made from ABS and silicone, which are particularly soft and skin-like. All materials are odorless and safe for health, ensuring safe use.

Yes, some masturbators are waterproof and can be used in the shower or bathtub. For example, the “XR4 fully waterproof masturbator.”

Our products are regularly tested by independent testing institutes. In addition, careful material selection, our effective quality management, and consistent adherence to strict quality standards ensure maximum product safety.

On every product detail page, you’ll find measurement diagrams with the exact dimensions. Using these graphics, you can easily check which model suits you best.

No problem! If you can’t find a suitable answer, our team will be happy to assist you. Simply email us at service@mymasturbator.de, and we’ll get back to you as soon as possible. Your satisfaction is important to us—don’t hesitate to contact us!